I was an unfortunate customer who was forced to avail your bus service from Coimbatore to Chennai on 24.05.2009. I have booked tickets for my wife and me at a premium price of Rs660/- per head, whereas the actual rate is just Rs520/- for the AC Volvo service.
At 2130Hrs, the bus started from Coimbatore. At start itself the bus was showing symptoms of uneasiness. While we sat in I3 and I4 seats along with our young kid, we could clearly observe unnatural notices from the back engine. The bus started rolling. On the way the air conditioner was switched off several times and the bus was running at a very low speed. We stared feeling suffocation as the bus was
gradually being filled with smoke.
At 0330 in the morning of 25th the bus was no longer in a position to move further as heavy smoke started emerging from the engine.
There were many child travelers in the bus. The bus was halted around 2 KMs away from Krishnagiri Bus station. The crew members of the bus had just raised their hands. They have advised everyone of us to just walk upto Krishnagiri Bus station and catch bus to Chennai. As simple as walking in a park!
We were forced to fend for ourselves along with the kids in the vee hours of the day. There were a few ladies also who were traveling alone.
Is this the way you have to render service to public? Is there no crisis management procedure in your firm? Is money the only motive behind the service?
We had no option but to take service from firms like yours, knowing fully well that we can never expect any service from unprofessional operators.
My only request is that, please do not operate a service knowing fully well that the bus will never reach its destination. If the bus has any problem, please let the passengers know about it and you just cancel the service without operating it. Passengers will have the option of seeking other means at the originating point itself. If they are deserted on the road, where will they go?
Last, but not the least, I have spent Rs1320/- for this trip. I demand refund of the full amount to me Please give me a reply
At 2130Hrs, the bus started from Coimbatore. At start itself the bus was showing symptoms of uneasiness. While we sat in I3 and I4 seats along with our young kid, we could clearly observe unnatural notices from the back engine. The bus started rolling. On the way the air conditioner was switched off several times and the bus was running at a very low speed. We stared feeling suffocation as the bus was
gradually being filled with smoke.
At 0330 in the morning of 25th the bus was no longer in a position to move further as heavy smoke started emerging from the engine.
There were many child travelers in the bus. The bus was halted around 2 KMs away from Krishnagiri Bus station. The crew members of the bus had just raised their hands. They have advised everyone of us to just walk upto Krishnagiri Bus station and catch bus to Chennai. As simple as walking in a park!
We were forced to fend for ourselves along with the kids in the vee hours of the day. There were a few ladies also who were traveling alone.
Is this the way you have to render service to public? Is there no crisis management procedure in your firm? Is money the only motive behind the service?
We had no option but to take service from firms like yours, knowing fully well that we can never expect any service from unprofessional operators.
My only request is that, please do not operate a service knowing fully well that the bus will never reach its destination. If the bus has any problem, please let the passengers know about it and you just cancel the service without operating it. Passengers will have the option of seeking other means at the originating point itself. If they are deserted on the road, where will they go?
Last, but not the least, I have spent Rs1320/- for this trip. I demand refund of the full amount to me Please give me a reply
Regards
P P Natesan Chennai
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